Terms & Conditions, Privacy Policy,
Customer Purchase Agreement, and FAQ's

Welcome to SHOP KIJIJI, a curated marketplace celebrating African-centered design, culture, craftsmanship, and living. By accessing or using this website, you agree to these Terms of Service.

You agree to the following Terms:

1. PLATFORM ROLE

SHOP KIJIJI is a marketplace facilitator. Products are sold by independent vendors. KIJIJI does not manufacture, store, or directly sell goods unless explicitly stated.

2. USER ELIGIBILITY

You must be at least 18 years old to use the platform. You agree to provide accurate information and maintain account security.

3. ACCEPTABLE USE

– You may not:

  • Use the platform for unlawful activity
  • Harass, threaten, or exploit others
  • Upload counterfeit, unsafe, or misleading products
  • Attempt to bypass platform fees or systems
  • Manipulate reviews or ratings

4. MARKETPLACE CURATION

– SHOP KIJIJI is a curated platform. We reserve the right to approve, remove, or decline listings to maintain quality, authenticity, and cultural integrity.

5. INTELLECTUAL PROPERTY

– All platform branding, design, text, and systems belong to SHOP KIJIJI. Unauthorized use is prohibited.

6. PAYMENTS

– All purchases must be completed through SHOP KIJIJI’s secure payment system. We are not responsible for off-platform transactions.

7. SHIPPING & RETURNS POLICY

Vendors must:

  • Ship within 3 business days unless stated
  • Provide tracking when available
  • Package items safely
  • Clearly state shipping timelines and costs

Orders unshipped after 7 days without communication may be canceled.

Returns

Category

Policy

Standard products

14-day return window

Custom/Made-to-order

Non-returnable unless defective

Food/Perishables

Non-returnable

Personal care

Non-returnable if opened

Vendor handles returns directly. KIJIJI may mediate disputes.

Refund Processing

Refunds reverse commission, except non-recoverable payment processing fees.

8. DISCLAIMERS

Products are provided by independent vendors. KIJIJI does not guarantee product quality beyond vendor obligations.

9. LIMITATION OF LIABILITY

KIJIJI is not liable for indirect, incidental, or consequential damages arising from use of the platform.

10. TERMINATION

– We may suspend or terminate accounts for violations.

11. GOVERNING LAW

– These terms are governed by the laws of the State of Georgia, USA.

CUSTOMER PURCHASE AGREEMENT

1. INFORMATION WE COLLECT

  • Name, email, phone number
  • Billing and shipping addresses
  • Payment details (processed securely by third parties)
  • Site usage data

 

2. HOW WE USE INFORMATION

We use information to:

  • Process transactions
  • Provide customer service
  • Improve platform experience
  • Prevent fraud
  • Communicate updates

 

We do not sell personal data.

 

3. COOKIES

We use cookies for site functionality, analytics, and user experience.

4. DATA SHARING

We share data only with:

  • Payment processors
  • Shipping services
  • Legal authorities when required

 

5. SECURITY

We use reasonable safeguards but cannot guarantee absolute security.

 

6. YOUR RIGHTS

You may request:

  • Access to data
  • Correction
  • Deletion (subject to legal requirements)

PRIVACY POLICY

This governs purchases made on SHOP KIJIJI.

1. VENDOR SALES

Products are sold by independent vendors. Vendors set prices, handle fulfillment, and determine return policies.

 

2. PRICING

Total cost = product price + tax + shipping + handling.

 

3. SHIPPING

Vendors are responsible for timely shipment. Tracking is expected where applicable.

 

4. RETURNS & REFUNDS

Returns depend on vendor policy. Some items are non-returnable:

  • Custom products
  • Food/perishables
  • Personal care items once opened

5. DISPUTES

Customers must contact vendors first. If unresolved, SHOP KIJIJI may review but is not obligated to issue refunds.

 

6. CHARGEBACKS

Fraudulent chargebacks may result in account suspension.

 

7. PRODUCT REPRESENTATION

We strive for accuracy, but color, scale, and handmade variations may occur.

 

8. LIABILITY

SHOP KIJIJI is not responsible for product misuse, allergic reactions, or damages from improper use.

FREQUENTLY ASKED QUESTIONS (FAQ)

For Customers

Who sells the products?

Independent vendors curated by KIJIJI.

How long does shipping take?

Most vendors ship within 3 business days.

Can I return items?

Standard products may be returned within 14 days. Some items are non-returnable.

Is my payment secure?

Yes. Payments are processed through encrypted, secure gateways.

For Vendors

How do I apply?

Submit application details for review.

What does it cost?

$25 setup + $25/month active storefront + 7% per sale.

Can I pause my store?

Yes. Dormant Mode stops monthly fees.

When do I get paid?

3–5 business days after sale completion.

Can I sell off-platform?

No. Transactions must remain within SHOP KIJIJI.

Cultural FAQ

Why is KIJIJI curated?

To preserve quality, dignity, and African-centered cultural integrity.

What products are not allowed?

Counterfeits, harmful goods, exploitative items, or cultural misrepresentation.